Include your PixGlobe Support ID if you can (in the app: Settings → Copy Support ID) — it's a random identifier that helps us find error reports you've sent us, and it contains nothing about you or your photos.
Common questions
Where are my photos? Are they uploaded?
Never. PixGlobe reads your photo library's metadata — including where and when each photo was taken — on your device, and shows your library as places on a 3D globe. Photos are never copied or uploaded. See the Privacy Policy.
Some photos don't appear on the globe.
Photos without location data can't be placed on the map — they're in the Unmapped collection so they're never lost. Photos shared to you by messaging apps or exported by other services often have location stripped.
The app says photo access is limited or off.
PixGlobe explains what it can see in Settings and on the globe screen. To change access: iOS Settings → Privacy & Security → Photos → PixGlobe. Limited access works fine — PixGlobe indexes just the photos you selected.
How do I start over / delete everything?
Settings → Delete All PixGlobe Data removes the on-device photo index, the derived places and visits, caches, and user-facing settings. Your photos and your Photos permission are untouched, and indexing stays paused until you choose Rebuild from Photos.
Something's wrong — how do I report it?
In the app: Settings → Prepare Diagnostic Report. You'll see the exact report text — it contains only your Support ID, app and iOS versions, library counts, and recent error codes — and you choose whether to email it (or, if Mail isn't set up on your device, use Copy Report and paste it into any email). Or just write to us at the address above.
PixGlobe is made by WageCop LLC. It's free, has no ads and no accounts, and processes your photo library entirely on your device.